Frequently Asked Questions (FAQ)

A counsellor or psychologist helps clients manage emotional, behavioural, and mental health challenges through talk therapy and evidence-based techniques. 

A psychiatrist is a medical doctor who can prescribe medication for mental health conditions. 

At MindsHeart, our team of psychologists and counsellors focus on counselling and psychotherapy, and we collaborate with psychiatrists when medication support is needed.

If you are feeling stressed, overwhelmed, anxious, low in mood, or struggling with relationships or work-life balance, counselling can help. 

Therapy is not only for “serious” issues—it is for anyone who wants to improve mental wellbeing and gain clarity. 

Many clients in Singapore come to MindsHeart simply to have a safe, confidential space to talk.

Counselling can support a wide range of concerns including stress, anxiety, depression, grief, relationship difficulties, workplace burnout, parenting struggles, and personal growth. 

Our psychologists and counsellors are trained to work with individuals and families.

No. Counselling is not just for people with severe mental health conditions—it is for anyone who wants to improve their wellbeing. 

Many clients come to therapy because they are experiencing stress at work, difficulties in relationships, or simply want a safe space to reflect and grow. 

At MindsHeart, we believe that early support can prevent challenges from becoming overwhelming.

Counselling works by creating a safe and confidential space where you can explore your thoughts, feelings, and challenges with a trained professional. 

Through active listening and evidence-based techniques such as Cognitive Behavioural Therapy (CBT), mindfulness, and solution-focused approaches, our therapists help you gain clarity, develop coping skills, and make meaningful changes. The process is collaborative—you set the pace and goals.

In your first session, your therapist will take time to understand your concerns, background, needs and goals in counselling. You will not be pressured to share more than you are comfortable with. 

The session is about building trust, allowing the counsellor to understand your past experiences and backgrounds, as well as helping you decide whether this is the right fit for you.

Each MindsHeart counselling session lasts about 60 minutes. This gives you enough time to share, reflect, and receive guidance without feeling rushed.

This varies depending on your goals. 

Some clients feel better after a few sessions, while others prefer longer-term support. 

Your therapist will review your progress regularly so that you can make the best decision for your needs.

Yes. Confidentiality is a cornerstone of counselling. What you share stays between you and your therapist, except in rare cases where there is a risk of harm to yourself or others, as required by Singapore law.

No, not unless you choose to share it. 

Counselling at MindsHeart is strictly confidential. Your personal information and session details will not be disclosed to employers, schools, or family members without your consent. 

The only exceptions are when there is a legal requirement in Singapore, such as risk of harm to yourself or others.

Our Individual face-to-face counselling sessions are priced at $210/hr, and Individual online sessions are $170/hr. 

We also provide Couples and Family Therapy. 

These rates reflect the expertise of our team of experienced psychologists and counsellors.

Yes, MindsHeart offers secure online therapy sessions. Online counselling is especially helpful if you have a busy schedule, live outside Singapore, or simply prefer the comfort of home.

Some insurance plans in Singapore cover psychological therapy. Coverage varies depending on your provider. We encourage clients to check with their insurance company. MindsHeart can provide receipts and documentation if needed.

Yes, we partner with companies in Singapore to offer Employee Assistance Programmes (EAP). These programmes provide employees with confidential counselling support, improving productivity, retention, and workplace wellbeing.

Booking is simple. You can schedule a session via WhatsApp +65 8588 3200 or email us at hello@mindsheart.com. Our team will guide you through the next steps.

Yes, our psychologists and counsellors are trained and competent to work with children, adolescents, and parents. We support issues such as school stress, behavioural challenges, emotional regulation, and family communication. 

Yes. MindsHeart provides intervention and counselling support for individuals with special needs, as well as guidance for parents and caregivers. 

Our team has experience supporting children and adults with conditions such as autism spectrum disorder (ASD), ADHD, and learning difficulties.

Therapy is tailored to each individual’s developmental needs, ensuring that support is accessible and respectful.

Yes. We provide counselling for individuals struggling with addictions, including Kpods, vaping, alcohol, or other behaviours. Addiction counselling focuses on understanding the triggers, building healthier coping strategies, and reducing dependence in a safe and non-judgmental environment. Our therapists work closely with clients to create a step-by-step plan for recovery and long-term wellbeing.

Yes. Couples therapy can help partners improve communication, resolve conflicts, and strengthen their relationship. Our therapists create a safe, neutral space for both partners to be heard. 

Absolutely. Stress, anxiety, and depression are some of the most common reasons people seek therapy in Singapore. Our counsellors use evidence-based approaches like CBT (Cognitive Behavioural Therapy) and mindfulness strategies to support recovery.

Yes. Workplace stress and burnout are among the most common concerns we see in Singapore. MindsHeart therapists help clients identify the causes of stress, set healthy boundaries, and develop practical strategies to restore balance. 

We also provide corporate workshops and Employee Assistance Programmes (EAP) to support entire teams and organisations. Whether you are an individual employee or an HR leader, we can help improve mental health at work.

Yes. MindsHeart provides workshops on topics such as workplace wellbeing, parenting, and stress management. We also customise workshops for schools and organisations.

It is completely normal to want to find the right fit. If you feel that your therapist isn’t the best match, MindsHeart can recommend another therapist from our team.

Yes. Our team members are multilingual, and we strive to provide counselling in languages that best support our clients. Please let us know your preference when booking.

Yes, you are free to change therapists anytime. Your comfort and progress are our priority.

Research shows that online counselling can be just as effective as in-person sessions, especially when there is a strong therapeutic relationship. Many clients in Singapore choose online sessions for convenience and privacy.

Our counsellors and psychologists are trained professionals with years of clinical experience. They hold recognised qualifications in counselling psychology, psychotherapy, or clinical psychology, and continually upgrade their skills to serve our clients better.

Please refer to www.mindsheart.com for our therapists’ detailed qualifications. 

Not at all. Seeking counselling is a sign of strength. It shows that you are taking proactive steps towards your wellbeing. Many successful people in Singapore see therapists as part of maintaining mental health.

Yes. Counsellors provide professional techniques, tools, and perspectives that are hard to access alone. Therapy is not about “fixing” you—it’s about working together to find new ways forward.

Yes. Most people feel a little nervous before their first session. This is completely natural. Once you meet your therapist and start talking, the process usually feels more comfortable than expected.

Counselling is a process. While some relief may come quickly, deeper change often takes time. MindsHeart focuses on sustainable growth rather than short-term fixes.